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ERP

ERP software for Service and Maintenance

Complete visibility of activities | Mobility and access from anywhere | Intelligent planning of interventions and routes

ERP For SERVICE

Optimize work processes and increase business performance!

Designed specifically for companies that carry out service and maintenance activities, the ERP Service solution allows you to automate work orders and gain complete visibility over relevant information.

The system has modern functionalities, capable of facilitating the work of field teams and facilitating:

  • Complete data, workload and resource management
  • Seamless integration of field and back-office operations
  • Real-time monitoring of customer operations
  • Quick access to service and customer data
  • Flexible billing based on estimates or actual system data

FEATURES

Manage and fully control the company's service and maintenance activities!

With a wide range of functionalities based on modern technologies, the system is designed to support all stages of service and maintenance operations management. The solution includes resource scheduling, monitoring and optimization of time and costs involved, as well as the management of equipment and stocks necessary for the provision of services and more.

Appointment scheduling

Appointments are created automatically or by drag&drop, using colors to identify the status of each service order

Resource planning

Scheduling the right people with the right skills is easily managed, quickly meeting maintenance needs

Inventory planning

Once stocks and purchases are integrated into the system, replenishment orders can be automatically generated from material requirements.

Route planning

With Google Maps services, routes can be optimized, these being graphically represented for each employee, along with lists of necessary resources.

Guarantee management

Multidimensional contracts track warranties, from sale to field repair, specifying covered components

Analytics & Dashboards

The system allows the transformation of raw data into easy-to-view and understandable information, providing a clear picture of the business.

Mobile application

Allows employees to be connected and access information from any type of mobile device: phone, tablet or laptop

Self-Service Portal

Customers have online access to all the data they need, including invoices, quotes, allowing them to create service tickets

Testimonial

What customers say

“We are doing services for approximately 1300 locations and given the complexity of the applications we make, the need to automate the company’s processes arose. Thus, we entered into a partnership with the company Senior Software, to implement SeniorXRP.”

frigotehnica-testimonial-erp-service en version

Adrian Neacsu,

General Manager – Frigotehnica

MAINTENANCE MANAGEMENT

Optimally manage maintenance operations with ERP Service!

The ERP Service software system is capable of successfully covering service and maintenance activities, allowing companies to improve the quality of services offered and increase operational efficiency by automating work processes in the organization.

Types of maintenance

The service operations management solution is designed to efficiently manage both installation and maintenance activities, ensuring optimal management of each work stage. The system coordinates the maintenance schedule and repair requests, also tracking the spare parts used for each installation or equipment and covers the following types of maintenance:

Preventive maintenance

• Preventing failures through planned activities: inspections, tests or replacements
• Planning periodic inspections, tests and replacements of parts
• Establishing a specific maintenance plan for each machine
• Scheduled interventions depending on the quantity produced, execution time, etc.
Find out more details!

Corrective maintenance

• Quick identification and efficient management of repair operations
• Operative remediation of equipment that has malfunctions
• Integrated management of all service resources and costs
• Resumption of operational processes before difficult-to-manage situations arise
Find out more details!
erp service and maintenance dashboard en version

BENEFITS

Minimizes failures and downtime

An ERP software dedicated to service activities allows for the efficient management of specific information, resources and operations, offering organizations multiple benefits, including:

Easy registration

of service needs and efficient allocation of tasks to field teams

Easy access

to information about customers, products and resources, for precise and well-documented interventions

Efficient planning

of activities through integrated calendar, with automatic options or drag & drop functions

Time reduction

of the response time between receiving the request and allocating the task, optimizing available resources

Flexible management

of service activities in real time, from anywhere and anytime, even remotely

Automatic generation

of intervention sheets and tracking the allocation of resources involved and working time

Visualize real costs

for each field activity and optimize the budget

Efficient monitoring

of services and continuous improvement of the quality of interventions
Choose an ERP system that suits your business model!
Choose the solution that successfully covers the needs of people in all departments, from finance and purchasing to stores, online sales (e-commerce online store) or logistics.
Request a free demonstration!

ERP for service and maintenance